Delivery Information
FREE DELIVERY
Our FREE DELIVERY option is only available in the metropolitan areas of:
All other areas outside of those listed above can have shipping organised for a brilliant price, just contact us.
COLLECTION FROM OUR WAREHOUSE
Our warehouse is located at 42 Hoffman Drive, Noosaville. If you would like to collect your items from our warehouse you must arrange to meet us there before hand by calling 0414343779 between 10am and 5pm Brisbane time weekdays.
AUSTRALIA POST
Items that weigh 5kg or less will be dispatched with Australia Post’s Internet enabled freight system (eParcel).
Each parcel will carry a barcoded address label, enabling you to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
Professional Furniture Removalists Services
We use a number of professional furniture removalists to delivery our furniture depending on where the delivery is being made to.
In our experience we have found furniture removalists give a superior service when it comes to moving large pieces of furniture without causing damage to your house or your purchase. We can't say that we have had the same luck using couriers which is why we don't use them anymore.
The downside to this is that there is usually no tracking available, however, we will ensure you are given a time window and date for delivery and the driver will call you well before hand.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order and the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.